Live Site Error: “Your Connection Is Not Private” – FIX

In today’s article, we will show you how to troubleshoot the Live Site Error: “Your connection is not private”

Live Site Error: Your connection is not private

When you set up your website with a domain name and try to access it through your control panel you may receive a message from your browser “your connection is not secure/private/trusted”

This is happening because your server has a self-signed your website’s SSL certificate. It takes around 48 hours for the domain records to take effect worldwide. When it’s done the SSL will be activated automatically.

During this time you may receive browser errors like:

Your connection is not private (Google Chrome)

Your connection is not secure (Mozilla Firefox)

Safari can’t verify the identity of the website (Safari)

Live Site Error Solutions

We have prepared a few ways that you can fix the problem with the live site error.

Both cPanel and Plesk use secure connections on their control panels through self-signed certificates.

These types of certificates work like purchased through an SSL certificate authority, and the only difference is that they are only signed by a server, not an authority.

The connection using the self-signed certificate is equally secure to any other SSL.

So, why does your browser shows you the “Live Site” error?

The certificate authority is supposed to be more secure than the self-signed one.

There are a few ways to fix this error.

Create a Security Exception


  1. At the bottom of the error, click “Advanced”.
  2. Then Proceed to (unsafe). You should see the IP of your server.


  1. At the bottom of the error, click on “Advanced”.
  2. Click Add Exception… to accept the self-signed certificate.


  1. In Safari, the certificate warning is a popup box. Click on “Continue” to accept the certificate.

Install a Service SSL

The service SSL is a little bit different from the regular SSL certificate. It encrypts traffic for certain services that you use, including your cPanel, WHM, etc. While a regular SSL certificate encrypts traffic on a domain.

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